I created this video last year for our annual Dreamforce conference at Salesforce.com. My goal of the video was to highlight the problems with a traditional multi-channel support and introduce my prototype solution. A design that combines community questions, cases, articles, private and public answers into one integrated experience.
I used the video as backdrop to my narration. Yes. I still need to add the narration track to the video. Disclaimer – this is my early prototype. The final product release will be more exciting.
This diagram explains how we introduce a private conversation from the customer support agent into a public question and answer thread. This component is part of a new support product I have been designing at Salesforce.com.
My design goals include:
One thread that consolidates everything about your question
Bring focus to primary task by folding secondary tasks
When question is open: focus on surfacing recent answers & ability to quickly contribute
Open with private: focus is the private conversation with agent
Question resolved with Best Answer: focus is the best answer, tone down new contribution and collapse past
Efficient use of vertical space to a accommodate multiple question
I did this tiny 2.5″x2.5″ drawing sometime ago. Finally managed to paint it this weekend. An everyday scene around San Francisco, taking the dog out for a walk.
This might be one chapter of a book. The idea is to illustrate 10 parables from Rumi (perhaps include other authors as well) and publish them as one illustrated wisdom book. I would your love your thoughts about the concept. What will make it work? Would you buy it? How about a really inexpensive e-book? What about the size, layout and font? I was thinking of 7″x7″. I want to minimize the text in the book and make it easy to translate to other languages.
Wireframes from a recent deck I put together around mobile and support products. My goal of the deck was to simplify the mobile experience to the primary task.
I bought a new watercolor set, Yarka St. Petersburg. I cannot think of anything else I own that is made in Russia. Anyway, I had to try them. Small 3.5″ x5″ painting in a sketch book. I like the colors.
